This meetup will be focused on a timely research about frontline workers and discuss the recently published research "Building from the Bottom Up: What business can do to strengthen the bottom line by investing in frontline workers." We will hear from one of the authors - Joseph B. Fuller - who is a Professor of Management Practice at Harvard Business School. He co-chairs the Project on Managing the Future of Work at Harvard Business School as well as The Project on Workforce at Harvard. He is a visiting fellow at the American Enterprise Institute.
Below are more details about the research. Hoping to see you all on March 10th!
America’s lowest earners are also its most essential workers: truck drivers, packers and shippers, grocery clerks, servers, healthcare assistants, housekeepers, and janitors. Despite working long hours in difficult jobs, many of these workers are trapped in positions with low wages and little or no prospects for advancement. Most employers believe they have policies in place to help these workers. However, a survey of more than 1,000 U.S. low-wage workers (pdf) and a matching survey of 1,150 U.S. business leaders (pdf) shows that implementation is poor. Workers don’t get the support they need in the form of mentorship, training, or career guidance. This results in stagnant wages for workers and high churn for companies. As companies struggle to fill positions in the post-Covid recovery, they will need to invest in retaining and nurturing talent—especially for the lowest earners who perform the most critical tasks.